Sentiment analysis using NLP to prioritize complaints

# Sentiment analysis using NLP to prioritize complaints **Domain:** Customer Service **Subdomain:** Customer Service and Support **Capability:** Complaints Management Ability to manage and process customer complaints received through different channels with complete visibility of the customer, service, and maintenance history. Also includes the ability to initiate and track follow-up actions to trigger complaint resolutions. ## AI use case Sentiment analysis using NLP to prioritize complaints. ## Implementation Use Natural Language Processing to analyze the sentiment of customer complaints, allowing prioritization based on urgency and severity. ## Reference solutions SAP Service Cloud with SAP Leonardo NLP capabilities