ML models for predicting return reasons and optimizing return processes

# ML models for predicting return reasons and optimizing return processes **Domain:** Customer Service **Subdomain:** Customer Service and Support **Capability:** Customer Returns Management Ability to initiate and authorize product returns, to receive and inspect returned products, and to determine and initiate customer compensation. It includes determining how to deal with the returned product and triggering follow-up actions, such as return to warehouse, scrap, repair, or recycle. ## AI use case ML models for predicting return reasons and optimizing return processes. ## Implementation Use machine learning to analyze return patterns and predict reasons, helping to streamline return authorization and processing. ## Reference solutions SAP Customer Experience (CX) Suite