AI-driven knowledge base with NLP for self-service portals

# AI-driven knowledge base with NLP for self-service portals **Domain:** Customer Service **Subdomain:** Customer Service and Support **Capability:** Self-Service Engagement Ability to enable customers to research problems, seek solutions, and initiate services such as processing returns, making warranty claims, scheduling service maintenance, or obtaining service-agent support in an online self-service environment. ## AI use case AI-driven knowledge base with NLP for self-service portals. ## Implementation Implement NLP to enhance search and retrieval in self-service portals, making it easier for customers to find solutions. ## Reference solutions SAP Knowledge Central by MindTouch