Predictive forecasting using ML models for resource planning

# Predictive forecasting using ML models for resource planning **Domain:** Customer Service **Subdomain:** Customer Service Strategy and Planning **Capability:** Customer Service Planning and Forecasting Ability to plan and forecast the demand for customer service activities and to plan the required resources, such as customer service workforce and service parts. ## AI use case Predictive forecasting using ML models for resource planning. ## Implementation Use machine learning to forecast customer service demand and optimize resource allocation. ## Reference solutions SAP Integrated Business Planning